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Terms and Conditions

About Us

Uk Pet Centres Ltd (Company Number 5881006) T/as Uk Pets Company is run by animal lovers and has had retail pet outlets since 1987. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@ukpetscompany.com

Making A Purchase

Making a purchase could not be easier. Just browse our Product catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "CheckOut" and you will be asked for a few details that we need to be able to satisfy the order.

RETURNS POLICY

Post the goods to us and we will credit you immediately or send your replacement items as soon as they are available. If an item was sent to you in error, we will reimburse all your delivery costs. If you have questions about a specific return, please send us an email. All Items must be returned in tact unopened.
If a product`s packaging has been opened we will not accept a return.

Shipping And Handling

  • FREE LOCAL DELIVER
  • Choose your post code in the shipping list.
  • A minimum of £10.00 total must be spent to allow FREE Local delivery.
  • If the total spend is not £10.00 then the amount of difference from spend to £10.00 will be charged for the delivery.
  • All Shipping to UK Mainland other than the post codes stated will be calculated on weight.
  • UkMail charges will be applied.
  • UkMail charges are as at 1st April 2015.

Delivery Schedule

Same day delivery for Orders placed before 12:00 noon will be processed the same day, orders placed after 12:00 noon 
will be processed the following working day. Orders are only processed Monday through to Friday. 
If you would like to add a comment about your order, please write it in the notes field on the checkout page.

Subject to stock availability and receipt of payment, non local orders will be processed within 2 working days and handed over to a courier company for delivery door to door. Orders received over the weekend or on a Public Holiday will be processed on the next working day.

Items which we have in stock will be shipped from our fulfilment centre in Richmond via a standard ground service to arrive within 3-5 working days from receipt of payment. Should you wish to receive your item via an express service please contact us sales@ukpetscompany.com for a quote.

We endeavour to have all displayed items in stock at all times, however due to circumstances beyond our control, there may be a delay in updating our website. Should an item you have ordered not be in stock, you will be contacted by our online team. Items which are not in stock may soon become available, however if you do not wish to wait we will offer you your choice of another product or a full refund.

YOUR DELIVERY INSTRUCTIONS

If you have special instructions for UkMail (for example, to leave package with a neighbour), please be sure to fill in the "Special Delivery Instructions" box on your order form. UkMail cannot leave your package without a signature unless specified upon purchase. UkMail insures all packages up to £250 per package, at no charge to you. If you have any questions about delivery, please e-mail sales@ukpetscompany.com 

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

Orders can be made for the UK mainland ONLY. 20% VAT is included. VAT Number 495-2608-19

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption. They are not held in clear text on any web site. Our encryption system is accepted as banking and military standard.

Guarantee

We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee. This does not affect your statutory rights as a consumer. UK Pet Centres does not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions at any time. We do our best to correct errors and omissions as quickly as possible. UK Pet Centres does not accept any liability for any losses or claims arising from any inability to access the web site, any interruption in the conduct of any action or any failure to complete a transaction, infection by viruses or anything else that has contaminating or destructive properties. Under no circumstances is any information or advice posted on UK Pet Centres web site or distributed on behalf of UK Pet Centres to be substituted for medical advice or care of a licensed veterinary professional. This does not affect your statutory rights as a consumer. If you have questions about these terms and Conditions or want to contact us for any reason you may do so by emailing us at sales@ukpetscompany.com

Reaching Us

If you need to reach us, please email us on sales@ukpetscompany.com alternatively, you can call on 0208-948-6172 or write to us at

Uk Pet Centres Ltd
T/as UK Pets Company
4 Duke Street
Richmond
Surrey
TW9 1HP
United Kingdom

Privacy Policy

UK Pet Centres do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Remittance Terms

We accept Visa Mastercard Switch and most Debit cards.